Frequently Asked Questions

Simply choose your desired product and size (if applicable), then click "Add to Bag." When you’re ready to check out, click the "Go to Bag" button or tap the shopping bag icon. From there, we’ll guide you through our secure checkout process, where you can select from a variety of fast delivery options. Follow the prompts at checkout to choose your preferred payment method.

Need help? Our team is ready to assist you. Reach us at [email protected] or call us toll-free at +1 855-700-6482.

Yes, we offer international shipping to all countries listed in our country selector. For locations not listed, we can assist you through our personal shopping service (additional taxes and duties may apply).

For more details, feel free to contact us at [email protected] or call us toll-free at +1 855-700-6482.

To cancel your order, please contact our Customer Care team at +1 855-700-6482 as soon as possible.

If your order has already been shipped (you’ll receive a confirmation via SMS or email), we won’t be able to cancel it. No worries, though—returns are free within 30 days of delivery. Simply initiate your return request through your account.

Creating an account with Level Shoes makes your shopping experience faster and more convenient. You can easily track your order status, view purchase history, and save shipping addresses for quicker checkouts. Plus, having an account simplifies returns and gives you exclusive access to private sales, limited-edition releases, and other exciting updates.

No worries, simply click “Forgot Password” on the sign-in page, and we’ll send you a link to reset it. If you need further assistance, our Customer Care team is here to help. Reach out to us at [email protected] or call us toll-free at +1 855-700-6482.

To find your US shoe size, simply click on our Size Guide or use our Fit Predictor available on the product pages. Keep in mind that size and fit can vary by brand, so we recommend using the size chart as a general guide. For additional details, you’ll also find specific fit information for each style in the product description. If you need a different size, don’t worry! We offer free returns on unworn items to help you find the perfect fit.

We accept all major credit cards, including Visa, Mastercard, Amex, Klarna, and Affirm as well as Apple Pay for your convenience.

We accept all major credit cards, including Visa, Mastercard, Amex, Klarna, and Affirm as well as Apple Pay for your convenience.

National USA Delivery:

3 days faster delivery is available for all orders placed before 2:00 PM. Orders placed after 2:00 PM will be delivered the following day. Responsible delivery service, Level shoes commitment to sustainability across all states in USA Within 1 to 5 days (subject to change based on your delivery location)

Shipping Method & Cut-off Times:

Faster delivery – Order by 2:00 PM

Responsible delivery – Order by 12:00 AM

We recommend reviewing your order details on the review page before submission or in the order confirmation email sent shortly after your order is placed to ensure all delivery and contact information is accurate.

If you missed your delivery, contact our Customer Care team at [email protected] or call us toll-free at +1 855-700-6482 for assistance. Alternatively, you can reach out directly to the courier listed in your shipment confirmation.

We offer free delivery on all orders over $300 within the USA. Orders under $300 will incur a shipping fee of $26.

Track your order status by clicking the “Track Your Order” button in your confirmation email, or through your Level Shoes account under the “Orders & Returns” section, either on the website or via our app.

"Yes, you can return any unworn purchases within 30 days of delivery. To request a return, simply log into your Level Shoes account, go to “My Orders,” select the item(s) you want to return, and follow the easy steps.

Returns are free, no matter where you are, and any applicable customs duties won’t be charged. All items must be returned unworn, unused, and with all original accessories (designer tags, shoelaces, dust bags, etc.). To prevent damage, please try on shoes on a clean, carpeted surface.

Please note: Returns are not accepted for earrings, skincare, fragrances, stockings, socks, e-Gift Cards, lotions, shoe-care products, sneakers purchased through raffles, or limited-edition styles."

To request a return, simply follow the steps below.

For Users with an Existing Account:

• Sign in and go to “My Account.”
• Under “My Orders,” select the order you want to return.
• Click the "Return" button next to the item and select a reason.
• You’ll receive an email with a return label or QR code. Print it, attach it to your parcel, and drop it off at the carrier or schedule a pick-up.
• Once we receive your return, we’ll inspect it and notify you via email if it’s approved.

For Users without an Existing Account:

• Visit www.levelshoes.com and click “Track My Order” at the bottom of the homepage.
• Enter your order ID, last name, and the email associated with your order.
• Select the item(s) you want to return and follow the steps.
• You’ll receive an email with a return label or QR code. Print it, attach it to your parcel, and drop it off at the carrier or schedule a pick-up.
• After we inspect your return, you’ll be notified by email if it’s approved.

Refunds

Refunds are processed within 15 business days, depending on your bank. You’ll receive an email confirmation once the return has been completed.

We reserve the right to refuse returns for items that have been worn, used, or damaged. Returns for defective items are limited to defects that are not due to misuse or failure to follow care instructions. Please note that earrings, skincare, fragrances, stockings, socks, e-Gift Cards, lotions, shoe-care products, sneakers from raffles, and limited-edition styles are not eligible for return.

Unfortunately, exchanges are not available at this time. We recommend returning the item(s) within 30 days and placing a new order.

Unfortunately, exchanges are currently unavailable. Alternatively, we suggest you return your item(s) within 30 days from the delivery date and create a new order.

Yes, we offer e-Gift Cards that can be purchased, gifted, and redeemed online. They’re valid for one year from the purchase date. Simply go to the “Gift Cards” section under the “Gifts” tab and choose the value of the e-Gift Card. You can also add a personal message.

At checkout, enter your e-Gift Card number and click “Apply e-Gift Card” to redeem it towards your purchase. If the e-Gift Card balance is less than the total order value, you can select an additional payment method to cover the remaining balance.

Absolutely, select the Gift Wrap option at checkout and include a personal message to make your gift extra special.

Yes, pre-order items will be clearly marked on the product page. Please note that pre-ordered items won’t be shipped immediately. You’ll be provided with an estimated shipping timeline, and once your items are ready, you’ll receive an email with updated delivery details.

Our Customer Care team is always happy to assist you with any questions or concerns. You can reach us at [email protected] or call us toll-free at +1 855-700-6482.